Ticketmaster never ceases to amaze me.  I bought tix to Frank Caliendo’s show in Birmingham and it was cancelled.  On Friday, I received this email from Ticketmaster:

Hello, this is Ticketmaster Customer Service with an important alert for your upcoming event. Frank Caliendo, scheduled at BJCC Concert Hall on Friday, October 24, 2008, at 8:00PM, has been cancelled.

Your credit card will automatically be credited the ticket price and convenience charges, and should post to your account within 7 to 10 business days.  Please note, the $3.20 per order processing fee and any ticketFast or UPS delivery charges are non-refundable.

If you have any questions, please contact us online at:

http://www.ticketmaster.com/h/asktm.html

Thank you for using Ticketmaster.  We appreciate your business!

I love the last line:  We appreciate your business!  What service did they provide me?  In my opinion, they just stole $3.20 from me and provided no service at all.  Glad to see I’ll get my money back so quickly as well (note the sarcasm). 

I know this isn’t news to many of you and I’m sorry you have to put up with it.  There is something you can do about it.  Stop going to events where Ticketmaster is the ticketing vendor and encourage your favorite venues, promoters, and artists to sign up with the Biscuit.